A better experience for your customers.Lower service costs.
For security and compliance
Protect your customers' information.Strengthen your compliance.
Bridge connects WhatsApp, calls, email and AI with reports that show which ads turn into sales, how each lead moves forward and how each customer is served. Improve follow-up, lower service costs and keep control of your information.
For companies where selling takes advice, follow-up and trust
A new opportunity reaches the sales follow-up board with its owner, Sarah Collins. The customer record shows the conversation, the Bridge AI summary and the next step. The opportunity moves to Proposal and management can see the follow-up.
Sales follow-up Visible to management
Customer
Owner
Stage
Next step
Laura Green
JTJames Turner
Test drive
Send quote
Ryan Ford
OBOlivia Brooks
Negotiation
Call to close
Michael ReedHybrid SUV
SCSarah Collins
QualifiedProposal
To contactCall on Monday
MRMichael ReedOpportunity · Hybrid SUV
WhatsApp
Can you send me the proposal with the trade-in value of my car?
Bridge AI summaryWants a hybrid SUV for family use, has a car to trade in and wants to finance the balance.
Next step · Sarah CollinsSend the proposal today and call on Monday
Three ads generate 60, 90 and 20 leads. A lead from ad A moves through contact and opportunity to a sale without losing its source ad. The report shows that ad A has the most closed sales (6) and ad C has the best lead-to-sale rate (20%).
AAd AHybrid SUV
60leads
BAd B4x4 pickup
90leads
CAd CSedan
20leads
Ad
Lead
Contact
Opportunity
Sale
MRMichael Reed Source ad: A · Hybrid SUV
Sales by ad
Source ad
Leads
Closed sales
Lead → sale
A · Hybrid SUV
60
56+1 saleMost sales
8.3%10%
B · 4x4 pickup
90
3
3.3%
C · Sedan
20
4
20%Best rate
Total
170
1213
7.1%7.6%
More leads does not always mean more sales: compare volume and conversion.
ServiceDesk explains how to download an invoice using an approved guide and the customer confirms the question is resolved. A request that needs approval continues with Chloe Bennett from the service team, with a case summary.
9:41
NFNexo FiberBusiness account
Today
Hi, how do I download this month's invoice?10:02
Go to My account › Invoices, choose the month and download it as a PDF.10:02
Done, I've downloaded it. Thanks!10:03
Message
ServiceDesk · Approved guide: Billing
Service view
Invoice download
ServiceDesk
Inquiry resolved
Payment date change
Needs approval
Continues with Chloe Bennett
Summary for the team
Asks to move the payment date from the 5th to the 20th of each month.
The team focuses on cases that need a person
On the institution's WhatsApp, a message with third-party data is flagged as a possible risk and the data is shown masked. The case reaches the review panel; an authorised reviewer examines the evidence and records the decision with a comment.
9:41
MBMeridian BankBusiness account
Today
Can you confirm the details for the transfer?10:40
Sure. Here are the other holder's details: account 0000 0000 4471•••• 4471 and ID 00 000 8820•••• 8820.10:42
Message
Possible risk · Third-party personal data
Authorised access · Andrew Miller, account executive
Risk reviewPossible riskIn reviewDecision recorded
Rule
Personal data
Bridge AI
High score: the message includes data about someone other than the customer
Evidence
Message at 10:42, with masked data
NPNatalie ParkerCompliance · reviews the evidence
Decision
Risk confirmed
Comment
Remind the executive of the procedure for transfers between holders.
10:42 detected 11:05 reviewed 11:07 decision recorded
Teams that manage their relationships with Bridge
Product in action
From the first message to the next purchase.
The same customer, from the first inquiry to the next purchase: AI agents handle tasks, your team makes the calls, and everything stays in one history in Bridge.
AI Done by AI Decided by your team
9:41
12HHHighview HomesBusiness account
TodayThis business uses a secure service from Meta to manage this chat. Tap to learn more.
Pre-construction apartments in RiversideSales room open this weekendHighview Homes · Instagram ad
Hi, I saw the Riverside apartments ad. I'm interested in a 3-bedroom unit.09:12
Hi! I'm the Highview Homes virtual assistant. When are you looking to move, and how do you plan to pay the down payment?09:12
In about a year. I've saved part of the down payment and will finance the rest.09:13
Thanks. I'm connecting you with Daniel Hughes, your advisor.09:13
Hi, I'm Daniel Hughes. Does a visit to the sales room on Saturday at 11 work for you?09:14
Voice call6:10
09:20
PDF
Tower 2 quote · 3 bedrooms.pdfPDF · 3 pages
16:40
Thanks! I'll go over it with my husband and get back to you.16:52
In Bridge
Source
Instagram ad · Riverside apartments
New lead · Emily Parker
LeadScoutQualified lead
Looking for
3-bedroom apartment
Timeline
Move in 12 months
Payment
Saved down payment and a mortgage
Next step
Sales room visit
Handed to Daniel Hughes
WhatsApp call · 6:10
Confirmed the visit and asked for the payment plan.
09:20
Bridge AI summary
Visit on Saturday; interested in Tower 2. Expects the quote with the payment plan.
Next step
Call on Tuesday to review the quote · Daniel Hughes
16:45
Opportunity updated in the CRM
AI Done by AI Decided by your team
9:41
12SIShieldline InsuranceBusiness account
TodayThis business uses a secure service from Meta to manage this chat. Tap to learn more.
Home insurance in minutesGet a quote on WhatsAppShieldline Insurance · Facebook ad
Hi, I saw the home insurance ad. I'd like a quote for my apartment.09:12
Hi! I'm the Shieldline virtual assistant. Do you own or rent the apartment, and what would you like to insure?09:12
I own it. The structure and the contents.09:13
Thanks. I'm connecting you with Jessica Moore, your advisor.09:13
Hi, I'm Jessica Moore. Can I call you at 3 to go over the coverage?09:14
Voice call7:25
09:20
PDF
Home insurance quote.pdfPDF · 2 pages
16:40
Perfect, I'll review it today.16:52
In Bridge
Source
Facebook ad · Home insurance
New lead · Robert Hayes
LeadScoutQualified lead
Looking for
Home insurance
Property
Owned apartment
Coverage
Structure and contents
Next step
Review coverage
Handed to Jessica Moore
WhatsApp call · 7:25
Reviewed the coverage and asked to add liability.
09:20
Bridge AI summary
Structure, contents and liability. Expects the quote today.
Next step
Call on Thursday to confirm the policy · Jessica Moore
16:45
Opportunity updated in the CRM
AI Done by AI Decided by your team
Bridge
SC
MR
Michael ReedCustomer · 2 opportunities · Sales · New
March 12
New conversation · Instagram ad · Hybrid SUV
MR
Michael Reed
Hi, I saw the hybrid SUV ad. I'm interested and I have a car to trade in.
09:12
LS
LeadScoutAI
Hi! I'm the Vertex Motors virtual assistant. When are you looking to buy, and how do you plan to pay?
09:12
MR
Michael Reed
This month. I'd like to finance the balance.
09:13
LeadScout · Qualified lead
Looking for
Hybrid SUV, family use
Trade-in
Yes, current car
Financing
Finances the balance
Next step
Test drive
LeadScout handed the conversation to Sarah Collins
SC
Sarah Collins
Hi, I'm Sarah Collins. Does a test drive on Saturday at 10 work for you?
09:14
WhatsApp call · 5:40
Confirmed the test drive and asked for a trade-in valuation.
Bridge AI: test drive on Saturday, trade-in valued and balance financed. Expects the proposal before Monday.
SC
Sarah Collins
PDF
Hybrid SUV proposal.pdfPDF · 2 pages
16:40
March 14
MR
Michael Reed
Done! I'll sign tomorrow and take the SUV home.
11:05
SC
Sarah Collins
Congratulations, Michael! We'll see you on Friday at 4 p.m. for the delivery.
11:06
SC
Sarah Collins
Private message
@James Turner, Michael signs tomorrow. Can you prepare the delivery for Friday at 4?
11:07
Bridge AI summary
Purchase confirmed: hybrid SUV with trade-in and financed balance. Delivery on Friday at 4 p.m.
Opportunity updated in the CRM · Won
September 10
MR
Michael Reed
Hi, when is my first maintenance due?
08:12
SD
ServiceDeskAI
Hi, Michael. Your hybrid SUV's first maintenance is due at 10,000 km or 6 months. Would you like me to book you in at the service centre?
08:12
MR
Michael Reed
Yes, Saturday morning.
08:14
SD
ServiceDeskAI
Done. Your appointment has been requested for Saturday at 8 a.m. The service centre will confirm.
08:14
ServiceDesk handed the conversation to Sarah Collins
SC
Sarah Collins
Hi, Michael. I saw you're coming in for service on Saturday. How are you getting on with the SUV?
10:30
MR
Michael Reed
Really well! My wife is also thinking about changing her car. Purchase intent
10:41
SC
Sarah Collins
Great! Shall I show you both the new models on Saturday, after the service?
10:43
MR
Michael Reed
Perfect! See you there.
10:45
Michael Reed's opportunities
Hybrid SUVWon
Second vehicleNew · suggested by Bridge AI
New opportunity created in the CRM
Write a message
WhatsApp
9:41
12VMVertex MotorsBusiness account
March 12This business uses a secure service from Meta to manage this chat. Tap to learn more.
Hybrid SUVFamily plan · Test drive this weekVertex Motors · Instagram ad
Hi, I saw the hybrid SUV ad. I'm interested and I have a car to trade in.09:12
Hi! I'm the Vertex Motors virtual assistant. When are you looking to buy, and how do you plan to pay?09:12
This month. I'd like to finance the balance.09:13
Thanks. I'm connecting you with Sarah Collins, your advisor.09:13
Hi, I'm Sarah Collins. Does a test drive on Saturday at 10 work for you?09:14
Voice call5:40
09:20
PDF
Hybrid SUV proposal.pdfPDF · 2 pages
16:40
March 14
Done! I'll sign tomorrow and take the SUV home.11:05
Congratulations, Michael! We'll see you on Friday at 4 p.m. for the delivery.11:06
September 10
Hi, when is my first maintenance due?08:12
Hi, Michael. Your hybrid SUV's first maintenance is due at 10,000 km or 6 months. Would you like me to book you in at the service centre?08:12
Yes, Saturday morning.08:14
Done. Your appointment has been requested for Saturday at 8 a.m. The service centre will confirm.08:14
Hi, Michael. I saw you're coming in for service on Saturday. How are you getting on with the SUV?10:30
Really well! My wife is also thinking about changing her car.10:41
Great! Shall I show you both the new models on Saturday, after the service?10:43
Perfect! See you there.10:45
AI Done by AI Decided by your team
9:41
12SBSummit BankBusiness account
TodayThis business uses a secure service from Meta to manage this chat. Tap to learn more.
Home loansTalk to an advisor todaySummit Bank · Facebook ad
Hi, I saw the home loan ad. How much could I borrow?09:12
Hi! I'm the Summit Bank virtual assistant. What is the home worth, and how much do you have for the down payment?09:12
About $350,000. I have 30%.09:13
Thanks. I'm connecting you with Rachel Turner, your relationship manager.09:13
Hi, I'm Rachel Turner. Can I call you today at 4 to go over your estimate?09:14
Voice call8:05
09:20
PDF
Home loan estimate.pdfPDF · 2 pages
16:40
Thanks, Rachel. I'll gather the documents this week.16:52
In Bridge
Source
Facebook ad · Home loan
New lead · Andrew Mitchell
LeadScoutQualified lead
Looking for
Home loan
Home value
$350,000
Down payment
30% available
Next step
Loan estimate
Handed to Rachel Turner
WhatsApp call · 8:05
Went over the estimate on a 15-year term.
09:20
Bridge AI summary
15-year loan with 30% down. Will send the documents this week.
Next step
Remind about the documents on Friday · Rachel Turner
16:45
Opportunity updated in the CRM
AI Done by AI Decided by your team
9:41
12HIHorizon InstituteBusiness account
TodayThis business uses a secure service from Meta to manage this chat. Tap to learn more.
Master's in Data AnalyticsApplications openHorizon Institute · Instagram ad
Hi, I saw the data analytics master's ad. Do you have a schedule for working professionals?09:12
Hi! I'm the Horizon Institute virtual assistant. When would you like to start, and how do you plan to fund the programme?09:12
Next term. I'd like to know about scholarships and instalments.09:13
Thanks. I'm connecting you with James Carter, your admissions counselor.09:13
Hi, I'm James Carter. Does a call tomorrow at 6 p.m. work for you?09:14
Voice call9:30
09:20
PDF
Data Analytics master's curriculum.pdfPDF · 8 pages
16:40
Thanks! I'll start my application this week.16:52
In Bridge
Source
Instagram ad · Data Analytics master's
New lead · Olivia Bennett
LeadScoutQualified lead
Programme
Master's in Data Analytics
Start
Next term
Funding
Scholarship and instalments
Next step
Information session
Handed to James Carter
WhatsApp call · 9:30
Went over the evening schedule and scholarship requirements.
09:20
Bridge AI summary
Evening schedule; eligible for a partial scholarship. Expects the curriculum and requirements.
Next step
Confirm the application on Monday · James Carter
16:45
Opportunity updated in the CRM
AI Done by AI Decided by your team
9:41
12LHLakeview HotelBusiness account
TodayThis business uses a secure service from Meta to manage this chat. Tap to learn more.
Corporate events by the lakeRooms for 20 to 200 guestsLakeview Hotel · Facebook ad
Hi, I saw the corporate events ad. We'd like to host our sales convention for 80 people.09:12
Hi! I'm the Lakeview Hotel virtual assistant. Which dates do you have in mind, and do your guests need rooms?09:12
In November, two days, with rooms for 40.09:13
Thanks. I'm connecting you with Megan Brooks, your events advisor.09:13
Hi, I'm Megan Brooks. Do November 14 and 15 work for you? I'll call you to go over the setup.09:14
Voice call6:50
09:20
PDF
Sales convention proposal.pdfPDF · 4 pages
16:40
Excellent. I'll present it to the committee on Thursday.16:52
In Bridge
Source
Facebook ad · Corporate events
New lead · Thomas Grant
LeadScoutQualified lead
Event
Sales convention, 80 guests
Dates
November, 2 days
Rooms
40 rooms
Next step
Event proposal
Handed to Megan Brooks
WhatsApp call · 6:50
Agreed on an auditorium setup and a closing dinner.
09:20
Bridge AI summary
November 14–15, 80 guests, 40 rooms and a closing dinner. Expects the proposal before Thursday.
Next step
Call on Friday to confirm the room block · Megan Brooks
16:45
Opportunity updated in the CRM
Reports
See which ads generate sales and where each lead stalls.
Three reports connected to your conversations: which ads turn into sales, how each opportunity moves with its advisor and how each customer is served.
One relationship. Useful information for every leader.
Sales and marketing
Convert more of the investment you already make.
See which ads generate sales, how leads move and where sales follow-up needs support. You also get more from your CRM investment: Bridge updates it automatically with the activity of every conversation.
More time to advise. Less work rebuilding every case.
Teams don't like working on a CRM form: they like serving customers. Bridge is a system of action: the advisor talks, proposes and follows up, and the information is recorded without typing it in.
Messages, calls, documents and agreements stay in one history per customer. The team picks up what was discussed, prepares the next contact and coordinates follow-up across teams.
Inquiry
Proposal
Close
Service
New opportunity
Customer history
1
The advisor prepares the proposal
Reviews what the customer asked for before sending it.
2
Service picks up what was agreed
Checks the purchase terms before replying.
3
The team spots a new opportunity
Earlier preferences and conversations prepare the next contact.
AI agents
AI handles tasks. Your team moves relationships forward.
Prospecting
LeadScout
Qualifies interest and gives the advisor what they need to continue.
Service
ServiceDesk
Answers questions and handles requests with company knowledge.
Routing
FrontDesk
Identifies the need and routes the conversation with context.