A better experience for your customers.Lower service costs.
For security and compliance
Protect your customers' information.Strengthen your compliance.
Bridge connects WhatsApp, calls, email and AI with reports that show which ads turn into sales, how each lead moves forward and how each customer is served. Improve follow-up, lower service costs and keep control of your information.
For companies where selling takes advice, follow-up and trust
A new opportunity reaches the sales follow-up board with its owner, Sarah Collins. The customer record shows the conversation, the Bridge AI summary and the next step. The opportunity moves to Proposal and management can see the follow-up.
Sales follow-up Visible to management
Customer
Owner
Stage
Next step
Laura Green
JTJames Turner
Test drive
Send quote
Ryan Ford
OBOlivia Brooks
Negotiation
Call to close
Michael ReedHybrid SUV
SCSarah Collins
QualifiedProposal
To contactCall on Monday
MRMichael ReedOpportunity · Hybrid SUV
WhatsApp
Can you send me the proposal with the trade-in value of my car?
Bridge AI summaryWants a hybrid SUV for family use, has a car to trade in and wants to finance the balance.
Next step · Sarah CollinsSend the proposal today and call on Monday
Three ads generate 60, 90 and 20 leads. A lead from ad A moves through contact and opportunity to a sale without losing its source ad. The report shows that ad A has the most closed sales (6) and ad C has the best lead-to-sale rate (20%).
AAd AHybrid SUV
60leads
BAd B4x4 pickup
90leads
CAd CSedan
20leads
Ad
Lead
Contact
Opportunity
Sale
MRMichael Reed Source ad: A · Hybrid SUV
Sales by ad
Source ad
Leads
Closed sales
Lead → sale
A · Hybrid SUV
60
56+1 saleMost sales
8.3%10%
B · 4x4 pickup
90
3
3.3%
C · Sedan
20
4
20%Best rate
Total
170
1213
7.1%7.6%
More leads does not always mean more sales: compare volume and conversion.
ServiceDesk explains how to download an invoice using an approved guide and the customer confirms the question is resolved. A request that needs approval continues with Chloe Bennett from the service team, with a case summary.
9:41
NFNexo FiberBusiness account
Today
Hi, how do I download this month's invoice?10:02
Go to My account › Invoices, choose the month and download it as a PDF.10:02
Done, I've downloaded it. Thanks!10:03
Message
ServiceDesk · Approved guide: Billing
Service view
Invoice download
ServiceDesk
Inquiry resolved
Payment date change
Needs approval
Continues with Chloe Bennett
Summary for the team
Asks to move the payment date from the 5th to the 20th of each month.
The team focuses on cases that need a person
On the institution's WhatsApp, a message with third-party data is flagged as a possible risk and the data is shown masked. The case reaches the review panel; an authorised reviewer examines the evidence and records the decision with a comment.
9:41
MBMeridian BankBusiness account
Today
Can you confirm the details for the transfer?10:40
Sure. Here are the other holder's details: account 0000 0000 4471•••• 4471 and ID 00 000 8820•••• 8820.10:42
Message
Possible risk · Third-party personal data
Authorised access · Andrew Miller, account executive
Risk reviewPossible riskIn reviewDecision recorded
Rule
Personal data
Bridge AI
High score: the message includes data about someone other than the customer
Evidence
Message at 10:42, with masked data
NPNatalie ParkerCompliance · reviews the evidence
Decision
Risk confirmed
Comment
Remind the executive of the procedure for transfers between holders.
10:42 detected 11:05 reviewed 11:07 decision recorded
Teams that manage their relationships with Bridge
Product in action
From the first message to the next purchase.
The same customer, from the first inquiry to the next purchase: AI agents handle tasks, your team makes the calls, and everything stays in one history in Bridge.
Illustrative example
AI Done by AI Decided by your team
Bridge
DH
EP
Emily ParkerCustomer · 2 opportunities · Sales · New
March 12
New conversation · Instagram ad · Riverside apartments
EP
Emily Parker
Hi, I saw the Riverside apartments ad. I'm interested in a 3-bedroom unit.
09:12
LS
LeadScoutAI
Hi! I'm the Highview Homes virtual assistant. When are you looking to move, and how do you plan to pay the down payment?
09:12
EP
Emily Parker
In about a year. I've saved part of the down payment and will finance the rest.
09:13
LeadScout · Qualified lead
Looking for
3-bedroom apartment
Timeline
Move in 12 months
Payment
Saved down payment and a mortgage
Next step
Sales room visit
LeadScout handed the conversation to Daniel Hughes
DH
Daniel Hughes
Hi, I'm Daniel Hughes. Does a visit to the sales room on Saturday at 11 work for you?
09:14
WhatsApp call · 6:10
Confirmed the visit and asked for the payment plan.
Bridge AI: visit on Saturday, interested in Tower 2, down payment over 18 months. Expects the quote before Tuesday.
DH
Daniel Hughes
PDF
Tower 2 quote · Unit 804.pdfPDF · 3 pages
16:40
March 15
EP
Emily Parker
Decided! We're reserving unit 804 in Tower 2.
11:05
DH
Daniel Hughes
Congratulations, Emily! See you on Thursday at 5 p.m. to sign the purchase agreement.
11:06
DH
Daniel Hughes
Private message
@Laura Hill, Emily is reserving unit 804 in Tower 2. Can you prepare the agreement for Thursday at 5?
11:07
Bridge AI summary
Reservation confirmed: unit 804 in Tower 2, down payment over 18 months and a mortgage. Agreement on Thursday at 5 p.m.
Bridge AI suggests the stage: WonConfirm
Won stage confirmed by Daniel Hughes · updated in the CRM
September 18
EP
Emily Parker
Hi, how is construction going on Tower 2?
08:12
SD
ServiceDeskAI
Hi, Emily. Tower 2's structure is up to the 9th floor and handover is still planned for June. Would you like me to book you on the next site visit?
08:12
EP
Emily Parker
Yes, Saturday morning.
08:14
SD
ServiceDeskAI
Done. Your visit has been requested for Saturday at 10 a.m. We'll confirm here.
08:14
ServiceDesk handed the conversation to Daniel Hughes
DH
Daniel Hughes
Hi, Emily. I saw you're coming to the site visit on Saturday. What do you think of the progress?
10:30
EP
Emily Parker
Really good! My brother is also looking for an apartment to invest in. Purchase intent
10:41
DH
Daniel Hughes
Great! Shall I show him Tower 3 on Saturday, after the visit?
10:43
EP
Emily Parker
Perfect! We'll both be there.
10:45
Bridge AI suggests a new opportunity: Investment apartmentApprove
Emily Parker's opportunities
Tower 2, unit 804Won
Investment apartmentNew
Opportunity approved by Daniel Hughes · created in the CRM
Write a message
WhatsApp
9:41
12HHHighview HomesBusiness account
March 12This business uses a secure service from Meta to manage this chat. Tap to learn more.
Pre-construction apartments in RiversideSales room open this weekendHighview Homes · Instagram ad
Hi, I saw the Riverside apartments ad. I'm interested in a 3-bedroom unit.09:12
Hi! I'm the Highview Homes virtual assistant. When are you looking to move, and how do you plan to pay the down payment?09:12
In about a year. I've saved part of the down payment and will finance the rest.09:13
Thanks. I'm connecting you with Daniel Hughes, your advisor.09:13
Hi, I'm Daniel Hughes. Does a visit to the sales room on Saturday at 11 work for you?09:14
Voice call6:10
09:20
PDF
Tower 2 quote · Unit 804.pdfPDF · 3 pages
16:40
March 15
Decided! We're reserving unit 804 in Tower 2.11:05
Congratulations, Emily! See you on Thursday at 5 p.m. to sign the purchase agreement.11:06
September 18
Hi, how is construction going on Tower 2?08:12
Hi, Emily. Tower 2's structure is up to the 9th floor and handover is still planned for June. Would you like me to book you on the next site visit?08:12
Yes, Saturday morning.08:14
Done. Your visit has been requested for Saturday at 10 a.m. We'll confirm here.08:14
Hi, Emily. I saw you're coming to the site visit on Saturday. What do you think of the progress?10:30
Really good! My brother is also looking for an apartment to invest in.10:41
Great! Shall I show him Tower 3 on Saturday, after the visit?10:43
Perfect! We'll both be there.10:45
AI Done by AI Decided by your team
Bridge
JM
RH
Robert HayesCustomer · 2 opportunities · Sales · New
March 3
New conversation · Facebook ad · Home insurance
RH
Robert Hayes
Hi, I saw the home insurance ad. I'd like a quote for my apartment.
09:12
LS
LeadScoutAI
Hi! I'm the Shieldline virtual assistant. Do you own or rent the apartment, and what would you like to insure?
09:12
RH
Robert Hayes
I own it. The structure and the contents.
09:13
LeadScout · Qualified lead
Looking for
Home insurance
Property
Owned apartment
Coverage
Structure and contents
Next step
Review coverage
LeadScout handed the conversation to Jessica Moore
JM
Jessica Moore
Hi, I'm Jessica Moore. Can I call you now to go over the coverage?
09:14
WhatsApp call · 7:25
Reviewed the coverage and asked to add liability.
Bridge AI: structure, contents and liability. Expects the quote today.
JM
Jessica Moore
PDF
Home insurance quote.pdfPDF · 2 pages
16:40
March 4
RH
Robert Hayes
I accept the quote with liability included.
11:05
JM
Jessica Moore
Excellent, Robert! I'll send you the signed policy here today.
11:06
JM
Jessica Moore
Private message
@David Price, Robert accepts the quote with liability. Can you issue the policy today?
11:07
Bridge AI summary
Policy accepted: home insurance with structure, contents and liability. Issued today.
Bridge AI suggests the stage: WonConfirm
Won stage confirmed by Jessica Moore · updated in the CRM
September 2
RH
Robert Hayes
Hi, I need a certificate of my policy for the bank.
08:12
SD
ServiceDeskAI
Hi, Robert. I can request a certificate of your home insurance. Do you need it in your name or the bank's?
08:12
RH
Robert Hayes
In the bank's name, please.
08:14
SD
ServiceDeskAI
Done. The certificate has been requested in the bank's name and will arrive here.
08:14
ServiceDesk handed the conversation to Jessica Moore
JM
Jessica Moore
Hi, Robert. I saw you asked for the policy certificate. How is everything with the apartment?
10:30
RH
Robert Hayes
All good. And I've just bought a car, still uninsured. Purchase intent
10:41
JM
Jessica Moore
Congratulations! Shall I prepare a car insurance quote for you today?
10:43
RH
Robert Hayes
Perfect! I'll send you the car details.
10:45
Bridge AI suggests a new opportunity: Car insuranceApprove
Robert Hayes's opportunities
Home insuranceWon
Car insuranceNew
Opportunity approved by Jessica Moore · created in the CRM
Write a message
WhatsApp
9:41
12SIShieldline InsuranceBusiness account
March 3This business uses a secure service from Meta to manage this chat. Tap to learn more.
Home insurance in minutesGet a quote on WhatsAppShieldline Insurance · Facebook ad
Hi, I saw the home insurance ad. I'd like a quote for my apartment.09:12
Hi! I'm the Shieldline virtual assistant. Do you own or rent the apartment, and what would you like to insure?09:12
I own it. The structure and the contents.09:13
Thanks. I'm connecting you with Jessica Moore, your advisor.09:13
Hi, I'm Jessica Moore. Can I call you now to go over the coverage?09:14
Voice call7:25
09:20
PDF
Home insurance quote.pdfPDF · 2 pages
16:40
March 4
I accept the quote with liability included.11:05
Excellent, Robert! I'll send you the signed policy here today.11:06
September 2
Hi, I need a certificate of my policy for the bank.08:12
Hi, Robert. I can request a certificate of your home insurance. Do you need it in your name or the bank's?08:12
In the bank's name, please.08:14
Done. The certificate has been requested in the bank's name and will arrive here.08:14
Hi, Robert. I saw you asked for the policy certificate. How is everything with the apartment?10:30
All good. And I've just bought a car, still uninsured.10:41
Congratulations! Shall I prepare a car insurance quote for you today?10:43
Perfect! I'll send you the car details.10:45
AI Done by AI Decided by your team
Bridge
SC
MR
Michael ReedCustomer · 2 opportunities · Sales · New
March 12
New conversation · Instagram ad · Hybrid SUV
MR
Michael Reed
Hi, I saw the hybrid SUV ad. I'm interested and I have a car to trade in.
09:12
LS
LeadScoutAI
Hi! I'm the Vertex Motors virtual assistant. When are you looking to buy, and how do you plan to pay?
09:12
MR
Michael Reed
This month. I'd like to finance the balance.
09:13
LeadScout · Qualified lead
Looking for
Hybrid SUV, family use
Trade-in
Yes, current car
Financing
Finances the balance
Next step
Test drive
LeadScout handed the conversation to Sarah Collins
SC
Sarah Collins
Hi, I'm Sarah Collins. Does a test drive on Saturday at 10 work for you?
09:14
WhatsApp call · 5:40
Confirmed the test drive and asked for a trade-in valuation.
Bridge AI: test drive on Saturday, trade-in valued and balance financed. Expects the proposal before Monday.
SC
Sarah Collins
PDF
Hybrid SUV proposal.pdfPDF · 2 pages
16:40
March 14
MR
Michael Reed
Done! I'll sign tomorrow and take the SUV home.
11:05
SC
Sarah Collins
Congratulations, Michael! We'll see you on Friday at 4 p.m. for the delivery.
11:06
SC
Sarah Collins
Private message
@James Turner, Michael signs tomorrow. Can you prepare the delivery for Friday at 4?
11:07
Bridge AI summary
Purchase confirmed: hybrid SUV with trade-in and financed balance. Delivery on Friday at 4 p.m.
Bridge AI suggests the stage: WonConfirm
Won stage confirmed by Sarah Collins · updated in the CRM
September 10
MR
Michael Reed
Hi, when is my first maintenance due?
08:12
SD
ServiceDeskAI
Hi, Michael. Your hybrid SUV's first maintenance is due at 10,000 km or 6 months. Would you like me to book you in at the service centre?
08:12
MR
Michael Reed
Yes, Saturday morning.
08:14
SD
ServiceDeskAI
Done. Your appointment has been requested for Saturday at 8 a.m. The service centre will confirm.
08:14
ServiceDesk handed the conversation to Sarah Collins
SC
Sarah Collins
Hi, Michael. I saw you're coming in for service on Saturday. How are you getting on with the SUV?
10:30
MR
Michael Reed
Really well! My wife is also thinking about changing her car. Purchase intent
10:41
SC
Sarah Collins
Great! Shall I show you both the new models on Saturday, after the service?
10:43
MR
Michael Reed
Perfect! See you there.
10:45
Bridge AI suggests a new opportunity: Second vehicleApprove
Michael Reed's opportunities
Hybrid SUVWon
Second vehicleNew
Opportunity approved by Sarah Collins · created in the CRM
Write a message
WhatsApp
9:41
12VMVertex MotorsBusiness account
March 12This business uses a secure service from Meta to manage this chat. Tap to learn more.
Hybrid SUVFamily plan · Test drive this weekVertex Motors · Instagram ad
Hi, I saw the hybrid SUV ad. I'm interested and I have a car to trade in.09:12
Hi! I'm the Vertex Motors virtual assistant. When are you looking to buy, and how do you plan to pay?09:12
This month. I'd like to finance the balance.09:13
Thanks. I'm connecting you with Sarah Collins, your advisor.09:13
Hi, I'm Sarah Collins. Does a test drive on Saturday at 10 work for you?09:14
Voice call5:40
09:20
PDF
Hybrid SUV proposal.pdfPDF · 2 pages
16:40
March 14
Done! I'll sign tomorrow and take the SUV home.11:05
Congratulations, Michael! We'll see you on Friday at 4 p.m. for the delivery.11:06
September 10
Hi, when is my first maintenance due?08:12
Hi, Michael. Your hybrid SUV's first maintenance is due at 10,000 km or 6 months. Would you like me to book you in at the service centre?08:12
Yes, Saturday morning.08:14
Done. Your appointment has been requested for Saturday at 8 a.m. The service centre will confirm.08:14
Hi, Michael. I saw you're coming in for service on Saturday. How are you getting on with the SUV?10:30
Really well! My wife is also thinking about changing her car.10:41
Great! Shall I show you both the new models on Saturday, after the service?10:43
Perfect! See you there.10:45
AI Done by AI Decided by your team
Bridge
RT
AM
Andrew MitchellCustomer · 2 opportunities · Commercial · New
March 5
New conversation · Facebook ad · Home loan
AM
Andrew Mitchell
Hi, I saw the home loan ad. How much could I borrow?
09:12
LS
LeadScoutAI
Hi! I'm the Summit Bank virtual assistant. What is the home worth, and how much do you have for the down payment?
09:12
AM
Andrew Mitchell
About $350,000. I have 30%.
09:13
LeadScout · Qualified lead
Looking for
Home loan
Home value
$350,000
Down payment
30% available
Next step
Loan estimate
LeadScout handed the conversation to Rachel Turner
RT
Rachel Turner
Hi, I'm Rachel Turner. Can I call you now to go over your case?
09:14
WhatsApp call · 8:05
Went over the estimate on a 15-year term.
Bridge AI: 15-year loan with 30% down. Will send the documents this week.
RT
Rachel Turner
PDF
Home loan estimate.pdfPDF · 2 pages
16:40
March 28
AM
Andrew Mitchell
My loan was approved! We sign the deed on Thursday.
11:05
RT
Rachel Turner
Congratulations, Andrew! I'll be with you at the signing on Thursday at 10 a.m.
11:06
RT
Rachel Turner
Private message
@Kevin Ward, Andrew signs the deed on Thursday. Can you schedule the disbursement for that day?
11:07
Bridge AI summary
Loan approved: $350,000 home over 15 years with 30% down. Deed signing on Thursday.
Bridge AI suggests the stage: ApprovedConfirm
Approved stage confirmed by Rachel Turner · updated in the CRM
September 9
AM
Andrew Mitchell
Hi, I'd like to make an extra payment on my loan.
08:12
SD
ServiceDeskAI
Hi, Andrew. You can pay down the principal to shorten the term or lower the instalment. Which do you prefer?
08:12
AM
Andrew Mitchell
Shorten the term.
08:14
SD
ServiceDeskAI
Done. Your extra payment request to shorten the term has been registered. Your relationship manager will confirm the amount.
08:14
ServiceDesk handed the conversation to Rachel Turner
RT
Rachel Turner
Hi, Andrew. I received your extra payment request. How are you settling into the new home?
10:30
AM
Andrew Mitchell
Really well! Now we're thinking about changing our car. Purchase intent
10:41
RT
Rachel Turner
Great! Shall I prepare a car loan estimate for you today?
10:43
AM
Andrew Mitchell
Perfect! I'll look out for it.
10:45
Bridge AI suggests a new opportunity: Car loanApprove
Andrew Mitchell's opportunities
Home loanApproved
Car loanNew
Opportunity approved by Rachel Turner · created in the CRM
Write a message
WhatsApp
9:41
12SBSummit BankBusiness account
March 5This business uses a secure service from Meta to manage this chat. Tap to learn more.
Home loansTalk to an advisor todaySummit Bank · Facebook ad
Hi, I saw the home loan ad. How much could I borrow?09:12
Hi! I'm the Summit Bank virtual assistant. What is the home worth, and how much do you have for the down payment?09:12
About $350,000. I have 30%.09:13
Thanks. I'm connecting you with Rachel Turner, your relationship manager.09:13
Hi, I'm Rachel Turner. Can I call you now to go over your case?09:14
Voice call8:05
09:20
PDF
Home loan estimate.pdfPDF · 2 pages
16:40
March 28
My loan was approved! We sign the deed on Thursday.11:05
Congratulations, Andrew! I'll be with you at the signing on Thursday at 10 a.m.11:06
September 9
Hi, I'd like to make an extra payment on my loan.08:12
Hi, Andrew. You can pay down the principal to shorten the term or lower the instalment. Which do you prefer?08:12
Shorten the term.08:14
Done. Your extra payment request to shorten the term has been registered. Your relationship manager will confirm the amount.08:14
Hi, Andrew. I received your extra payment request. How are you settling into the new home?10:30
Really well! Now we're thinking about changing our car.10:41
Great! Shall I prepare a car loan estimate for you today?10:43
Perfect! I'll look out for it.10:45
AI Done by AI Decided by your team
Bridge
JC
OB
Olivia BennettStudent · 2 opportunities · Admissions · New
June 8
New conversation · Instagram ad · Data Analytics master's
OB
Olivia Bennett
Hi, I saw the data analytics master's ad. Do you have a schedule for working professionals?
09:12
LS
LeadScoutAI
Hi! I'm the Horizon Institute virtual assistant. When would you like to start, and how do you plan to fund the programme?
09:12
OB
Olivia Bennett
Next term. I'd like to know about scholarships and instalments.
09:13
LeadScout · Qualified lead
Programme
Master's in Data Analytics
Start
Next term
Funding
Scholarship and instalments
Next step
Call with the counselor
LeadScout handed the conversation to James Carter
JC
James Carter
Hi, I'm James Carter. Can I call you now to go over the schedule and scholarships?
09:14
WhatsApp call · 9:30
Went over the evening schedule and scholarship requirements.
Bridge AI: evening schedule; eligible for a partial scholarship. Expects the curriculum and requirements.
JC
James Carter
PDF
Data Analytics master's curriculum.pdfPDF · 8 pages
16:40
July 10
OB
Olivia Bennett
My scholarship was approved! I've paid the enrolment fee.
11:05
JC
James Carter
Congratulations, Olivia! Orientation is on Saturday, July 25 at 9 a.m.
11:06
JC
James Carter
Private message
@Hannah Lewis, Olivia enrolled with a partial scholarship. Can you activate her access to the virtual campus?
11:07
Bridge AI summary
Enrolment confirmed: Master's in Data Analytics, evening schedule and partial scholarship. Orientation on Saturday, July 25.
Bridge AI suggests the stage: EnrolledConfirm
Enrolled stage confirmed by James Carter · updated in the CRM
January 14
OB
Olivia Bennett
Hi, when does elective registration open?
08:12
SD
ServiceDeskAI
Hi, Olivia. Elective registration opens on Monday. Your programme has three evening options. Would you like me to request a place for you?
08:12
OB
Olivia Bennett
Yes, in Data Visualisation.
08:14
SD
ServiceDeskAI
Done. Your place in Data Visualisation has been requested. The registrar's office will confirm.
08:14
ServiceDesk handed the conversation to James Carter
JC
James Carter
Hi, Olivia. I saw you chose Data Visualisation. How is the master's going?
10:30
OB
Olivia Bennett
Really well! My company wants to train the whole data team. Purchase intent
10:41
JC
James Carter
Great! Shall I share the corporate programme and set up a meeting with your manager?
10:43
OB
Olivia Bennett
Perfect! I'll pass on your contact today.
10:45
Bridge AI suggests a new opportunity: Corporate programmeApprove
Olivia Bennett's opportunities
Data Analytics master'sEnrolled
Corporate programmeNew
Opportunity approved by James Carter · created in the CRM
Write a message
WhatsApp
9:41
12HIHorizon InstituteBusiness account
June 8This business uses a secure service from Meta to manage this chat. Tap to learn more.
Master's in Data AnalyticsApplications openHorizon Institute · Instagram ad
Hi, I saw the data analytics master's ad. Do you have a schedule for working professionals?09:12
Hi! I'm the Horizon Institute virtual assistant. When would you like to start, and how do you plan to fund the programme?09:12
Next term. I'd like to know about scholarships and instalments.09:13
Thanks. I'm connecting you with James Carter, your admissions counselor.09:13
Hi, I'm James Carter. Can I call you now to go over the schedule and scholarships?09:14
Voice call9:30
09:20
PDF
Data Analytics master's curriculum.pdfPDF · 8 pages
16:40
July 10
My scholarship was approved! I've paid the enrolment fee.11:05
Congratulations, Olivia! Orientation is on Saturday, July 25 at 9 a.m.11:06
January 14
Hi, when does elective registration open?08:12
Hi, Olivia. Elective registration opens on Monday. Your programme has three evening options. Would you like me to request a place for you?08:12
Yes, in Data Visualisation.08:14
Done. Your place in Data Visualisation has been requested. The registrar's office will confirm.08:14
Hi, Olivia. I saw you chose Data Visualisation. How is the master's going?10:30
Really well! My company wants to train the whole data team.10:41
Great! Shall I share the corporate programme and set up a meeting with your manager?10:43
Perfect! I'll pass on your contact today.10:45
AI Done by AI Decided by your team
Bridge
MB
TG
Thomas GrantCustomer · 2 opportunities · Events · New
September 2
New conversation · Facebook ad · Corporate events
TG
Thomas Grant
Hi, I saw the corporate events ad. We'd like to host our sales convention for 80 people.
09:12
LS
LeadScoutAI
Hi! I'm the Lakeview Hotel virtual assistant. Which dates do you have in mind, and do your guests need rooms?
09:12
TG
Thomas Grant
In November, two days, with rooms for 40.
09:13
LeadScout · Qualified lead
Event
Sales convention, 80 guests
Dates
November, 2 days
Rooms
40 rooms
Next step
Event proposal
LeadScout handed the conversation to Megan Brooks
MB
Megan Brooks
Hi, I'm Megan Brooks. Do November 14 and 15 work for you? I'll call you now to go over the setup.
09:14
WhatsApp call · 6:50
Agreed on an auditorium setup and a closing dinner.
Bridge AI: November 14–15, 80 guests, 40 rooms and a closing dinner. Expects the proposal before Thursday.
MB
Megan Brooks
PDF
Sales convention proposal.pdfPDF · 4 pages
16:40
September 10
TG
Thomas Grant
Approved by the committee! We confirm November 14 and 15.
11:05
MB
Megan Brooks
Excellent, Thomas! 40 rooms and the auditorium are on hold. I'll send you the contract today.
11:06
MB
Megan Brooks
Private message
@Ryan Cooper, Thomas confirmed the convention on the 14th and 15th. Can you book the closing dinner menu?
11:07
Bridge AI summary
Event confirmed: sales convention on November 14–15, 80 guests, 40 rooms and a closing dinner.
Bridge AI suggests the stage: WonConfirm
Won stage confirmed by Megan Brooks · updated in the CRM
November 6
TG
Thomas Grant
Hi, what time is check-in for our guests?
08:12
SD
ServiceDeskAI
Hi, Thomas. Check-in is from 3 p.m.; I can request early check-in for your group. Do you need it?
08:12
TG
Thomas Grant
Yes, from noon.
08:14
SD
ServiceDeskAI
Done. Early check-in for your group has been requested. Reception will confirm.
08:14
ServiceDesk handed the conversation to Megan Brooks
MB
Megan Brooks
Hi, Thomas. Everything is ready for the convention. How are your preparations going?
10:30
TG
Thomas Grant
Really well! We'd also like to hold our year-end party here. Purchase intent
10:41
MB
Megan Brooks
Great! Shall I send you options for December with dinner and music?
10:43
TG
Thomas Grant
Perfect! I'll go over them with the committee.
10:45
Bridge AI suggests a new opportunity: Year-end partyApprove
Thomas Grant's opportunities
Sales conventionWon
Year-end partyNew
Opportunity approved by Megan Brooks · created in the CRM
Write a message
WhatsApp
9:41
12LHLakeview HotelBusiness account
September 2This business uses a secure service from Meta to manage this chat. Tap to learn more.
Corporate events by the lakeRooms for 20 to 200 guestsLakeview Hotel · Facebook ad
Hi, I saw the corporate events ad. We'd like to host our sales convention for 80 people.09:12
Hi! I'm the Lakeview Hotel virtual assistant. Which dates do you have in mind, and do your guests need rooms?09:12
In November, two days, with rooms for 40.09:13
Thanks. I'm connecting you with Megan Brooks, your events advisor.09:13
Hi, I'm Megan Brooks. Do November 14 and 15 work for you? I'll call you now to go over the setup.09:14
Voice call6:50
09:20
PDF
Sales convention proposal.pdfPDF · 4 pages
16:40
September 10
Approved by the committee! We confirm November 14 and 15.11:05
Excellent, Thomas! 40 rooms and the auditorium are on hold. I'll send you the contract today.11:06
November 6
Hi, what time is check-in for our guests?08:12
Hi, Thomas. Check-in is from 3 p.m.; I can request early check-in for your group. Do you need it?08:12
Yes, from noon.08:14
Done. Early check-in for your group has been requested. Reception will confirm.08:14
Hi, Thomas. Everything is ready for the convention. How are your preparations going?10:30
Really well! We'd also like to hold our year-end party here.10:41
Great! Shall I send you options for December with dinner and music?10:43
Perfect! I'll go over them with the committee.10:45
Reports
See which ads generate sales and where each lead stalls.
Three reports connected to your conversations: which ads turn into sales, how each opportunity moves with its advisor and how each customer is served.
One relationship. Useful information for every leader.
Sales and marketing
Convert more of the investment you already make.
See which ads generate sales, how leads move and where sales follow-up needs support. With your CRM connected, the activity of every conversation is logged in the CRM.
More time to advise. Less work rebuilding every case.
Teams don't like working on a CRM form: they like serving customers. Bridge is a system of action: the advisor talks, proposes and follows up, and what was discussed stays in the customer history without typing it in.
Messages, calls, documents and agreements stay in one history per customer. The team picks up what was discussed, prepares the next contact and coordinates follow-up across teams.
Inquiry
Proposal
Close
Service
New opportunity
Customer history
1
The advisor prepares the proposal
Reviews what the customer asked for before sending it.
2
Service picks up what was agreed
Checks the purchase terms before replying.
3
The team spots a new opportunity
Earlier preferences and conversations prepare the next contact.
AI agents
AI handles tasks. Your team moves relationships forward.
Prospecting
LeadScout
Qualifies interest and gives the advisor what they need to continue.
Service
ServiceDesk
Answers questions and handles requests with company knowledge.
Routing
FrontDesk
Identifies the need and routes the conversation with context.
Bridge integrates with HubSpot, Salesforce, Zoho, Microsoft Dynamics 365, Pipedrive and Attio, and logs the activity of every conversation in the CRM so your team types less.
You can also use Bridge without a CRM.
When CRM data depends on someone typing it in, it is often incomplete or out of date.
With Bridge, contacts sync both ways with your CRM, and calls, tasks, meetings, emails and Bridge AI summaries are logged according to what each integration includes.
With the HubSpot integration, Bridge logs calls, emails, meetings and tasks, syncs contacts, companies and deals and leaves a Bridge AI summary as a note every 24 hours. Bridge AI suggests the deal stage and a person confirms it.
Bridge Mobile
Bridge AI
HubSpot
Bridge Mobile
9:41
MRMichael Reed+1 305 555 0142
March 12
Hi, I'm interested in the hybrid SUV and I'd like to finance the balance.
09:12
Hi, Michael. Does a test drive on Saturday at 10 work for you?
09:14
Outgoing call · 5 min 40 s · WhatsApp
Confirmed the test drive and asked for a trade-in valuation.
09:20
March 14
Re: Hybrid SUV proposal
Reviewed the proposal and asks to be called on Monday to close.
18:40
Perfect, Michael. I'll call you on Monday.
18:45
Bridge AI daily summary
Suggested stage: QualifiedConfirm
Type a message
Bridge AI
Bridge AI
HubSpot
MR
Michael ReedHybrid SUV · Opportunity
Deal stage
Qualified
Call
Outgoing call · 5 min 40 s
Follow-up task
Call on Monday · Sarah
Bridge AI note
Test drive on Saturday; trade-in to be valued; closing on Monday.
Illustrative example
Every 24 hours, Bridge AI leaves the summary as a note.
A platform that connects customer conversations, AI agents and reports to improve sales follow-up and service. See the platform
Who is it for?
For companies whose sales require advice and teams that support the customer before and after the purchase. See the industries
What can I see in the reports?
Which ads turn into sales, how each lead moves and how each customer is served. See the platform
Do I need a CRM?
No. You can use Bridge on its own or connect it to your CRM. See the platform
Which CRMs does Bridge integrate with?
With HubSpot, Salesforce, Zoho, Microsoft Dynamics 365, Pipedrive and Attio. In all of them, contacts sync both ways; what each integration includes is on CRM integrations. For other systems, Bridge offers an Integrations API and webhooks. See the CRM integrations
Does Bridge AI change the CRM on its own?
Bridge AI suggests the deal stage and new opportunities, and an advisor confirms them before they are updated in the CRM. When an AI agent is handling the conversation, it can move the stage on its own.
What do I need to get started?
An administrator in your company, a Meta Business account and the number you will connect. Your administrator sets Bridge up with the 9-step guide and the Bridge team supports the launch. See getting started
Can I use the WhatsApp number I already have?
Yes. You can free it from the WhatsApp app and connect it to Bridge, or use coexistence to keep it in the WhatsApp Business app as well. Bridge can also provide a number for your company's exclusive use. See number options
How is it billed?
The app is billed per user and AI agents per handled conversation. See minimums and additional charges in Pricing. See pricing
Let's talk about making every relationship more profitable.
Let's review your sales follow-up, your customers' experience and the productivity opportunities with Bridge.