Bridge - The AI-powered engine that helps your company sell more, sell smarter and serve better

Bridge: The AI-powered engine that helps you sell more, MANAGE CUSTOMERS SMARTER and serve better

Bridge Explained

Do you know what’s happening with your customers — right now?

The problem

Customer relationships are one of your most valuable assets.
But when chats, emails, and calls live everywhere and your CRM is not up to date, you lose visibility, decisions suffer, service becomes inconsistent, and critical data isn’t safe.

What we do

Bridge puts everything in one place:

One platform for calls, chats, and emails
No more switching between apps
Every interaction syncs automatically to your CRM
AI Agents helps your team work faster and deliver better service.

The results

Great results become natural:

One unified view = more productive teams
Better visibility = Better decisions and higher sales
Faster support = happier customers
All customer data stays protected

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Want to understand how Bridge works?

Discover it in less than 2 minutes in the following short video

Our tech and security partners:

Features

Bridge’s features propel your teams to new heights

Let your teams sell more and grow revenue—Bridge handles the rest!

Bridge brings all channels together in one powerful app

No more spread information across multiple channels and apps, in Bridge you have all of them like a chat style conversation!
This saves time and organizes data so your team becomes more productive.

360° visibility. Fully compliant conversations.

Bridge centralizes and stores every single conversation no matter the channel and your employees can stop using their personal chat apps. This way your compliance team can search any conversation in real time.

No more CRMs collecting dust. Own your information.

Bridge syncs automatically all interactions and creates summaries directly in your CRM, putting you in control of the data.
Customers will be finally really yours!

Intelligent overview of your customers... all in real time and with AI

Do you really know what’s happening with your customers before they leave or reach out? With Bridge, just ask and get instant insights. Our AI-powered Smart Agent analyzes all conversations and data sources you connect to Bridge, giving you real-time answers about customer interactions, satisfaction, and engagement—so you can take action before it’s too late.

Security and customer ownership

Say goodbye to lost documents and impersonation risks from personal chat apps. With Bridge, all communications and documents stay secure. When an employee leaves, your valuable information stays secure and is instantly accessible to their replacement.

Start for free

how it works

Bridge runs as a service, making setup and operation effortless

Key considerations for deploying Bridge to your relationship managers and sales teams:

Authentication

Bridge authenticates natively with your email provider like Microsoft 365, Google G suite or user and password.

Meta account

To use WhatsApp we need you to have a Verified Meta Business account. This process is usually very simple.

Web and mobile app

Your team can use Bridge using a Web browser or just by downloading our iOS, Android or Desktop apps (Windows and Mac).

Customization

We can optionally help you to integrate Bridge to your enterprise systems. PDF's with company info, CRM's, ERPs, integrations should be simple.

FAQ's

Common questions and answers

We hope these will help you to understand more about Bridge

Which industries primarily use Bridge?

Industries that primarily benefit from Bridge include those with dedicated relationship managers and/or where the sales closings and relationships are handled by humans. Examples encompass banking, financial institutions, B2B enterprises with success and relationship managers, financial advisory services, professional service firms, Home constructions companies, Car dealers, Insurance companies, and any B2C business that engage directly with customers.
If your customers deal directly with your employees and not a call center or a pure transactional purchase, then Bridge is for you.

Is Bridge suitable for use in call centers?

Bridge works for everyone, but it’s especially built for people who manage direct customer relationships— whether in a call center or any other role. With Bridge, employees get a full, organized view of every customer they handle and every interaction they’ve had. Customers know exactly who they’re talking to, and they can communicate with that same person consistently, either long-term or for a specific period.

What technology does Bridge use?

Bridge is 100% cloud-based and available on Web, Windows, Mac, iOS, and Android. Its implementation is simple, requiring no servers or complex processes. Bridge leverages secure, commercial, secure and private Large Language Models (LLMs) to analyze conversations in real time, assisting your team and identifying opportunities within interactions.

What is the onboarding process like?

The onboarding process is designed to be fast and hassle-free:
1. Book a Demo or contact us: We assess your business needs and setup your account.
2. Setup: We create your company account in Bridge, allowing your users to authenticate via Microsoft 365, Google G Suite, or a username and password.
3. Launch & Monitoring: Connect Bridge to your Meta account, add your company users, and start using Bridge seamlessly.
4. Optional: We can assist with integrating Bridge into your internal systems.

How can I create a Meta Business Account?

Establishing a Meta Business Account is a prerequisite for utilizing WhatsApp. This can be accomplished swiftly, typically within three minutes, by visiting Meta's official website. (Click here)

Do I need to verify my business to use WhatsApp?

Yes. Verifying your business with Meta is essential. This way, when you connect to WhatsApp, your users will see your business name instead of just a random phone number. (More info)

How much time does Meta take to verify my company?

Meta handles the entire verification process. If your business has a website and all necessary documentation, the verification should be completed in less than 24 hours. (More info)

Can I bring my phone line to WhatsApp?

Yes! You can either bring your own phone line or obtain one through our portal. Please note that if you wish to use your phone number, you will need access to receive an SMS/Voice OTP from Meta to verify ownership.
Also try to use a phone line that is not yet used at WhatsApp as this can block the activation process.

If I already have a personal WhatsApp, will Bridge use that line or the info of my chats?

No! Bridge will only use dedicated phone lines and will never utilize an employee’s personal existing phone line or access information from a current WhatsApp account. The concept behind Bridge is to keep personal and work life separate, allowing employees to use WhatsApp for personal use and Bridge exclusively for work.

Are there additional costs for integrations with other systems?

Most standard integrations are included in our plans. However, if your company requires an advanced or customized integration with specific systems, we can evaluate the technical requirements and offer a tailored solution, which may include an additional cost.

Do you offer technical support and customer service?

Yes, we have a specialized support team ready to assist you with any questions or issues. Depending on your plan, we offer multiple support channels, including live chat, email, and premium support for clients with advanced requirements.

How secure is my data?

Security is our priority. We are SOC 2 Type 2 certified and we will achieve ISO 27001 and GDPR compliance by end 2025. All our systems are constantly monitored by Wiz and we optionally can make deployments in private AWS environments. You can check our Trust Center in real time.

Does Bridge offer real-time reports and metrics?

Yes, Bridge provides detailed real-time reports and insights to help you make data-driven strategic decisions. Our platform offers valuable analytics on user behavior and interaction performance, all within an intuitive, easy-to-use dashboard.